Terms and Conditions : Neal's Yard Dairy :: Farm Cheeses From The British Isles :: Buy Cheese Online :: Mail Order Online Cheese shop Neals Yard Dairy

ORDERING

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be delivered as close to the date you have selected as possible.

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering. We usually raise prices once a year however if necessary we will adjust prices outside this schedule.

SUBSTITUTIONS

Farmhouse cheese is variable and sometimes the cheese we’ve advertised may not be in stock or suitable to send. If this is the case we’ll substitute a similar cheese to an equivalent monetary value. Your payment will at this time have been processed and there will be no change to the amount you have been charged. If you would rather cancel your order than receive a substitution, please tell us when you place your order.

QUALITY CONCERNS

We take great pride in the quality and condition of our cheese and it should reach you in the best possible condition. When you receive your box of cheese, please open it right away, loosen the wrapping around the cheeses and inspect them. If you aren’t happy with what you find, please call us right away on 020 7500 7575 and if possible email pictures to mailorder@nealsyarddairy.co.uk and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise if the box of cheese has been damaged during delivery, please call us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:
1. Incorrect addresses
2. Unopened parcels
3. Delayed deliveries due to weather problems.
4. Gifts to recipients who have gone away or are unable to receive parcels.

TITLE

Neal’s Yard Dairy retains all rights of ownership and possession of the goods until full payment has been received.

RETURNS

We don’t ask you to return anything perishable but may as for non perishable products to be returned to us and if so we will reimburse you for postage.

DELIVERY

We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer. In these cases, you will not be able to order online so that we can discuss and plan the order with you taking the longer delivery time into account.

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays.

It is best if someone is available to receive and sign for the delivery but we can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel. In some cases, the drivers have hidden the cheese so well it hasn’t been found for up to 4 days.

PAYMENT

We accept payment online by Maestro, Solo, Electron, Visa, MasterCard and Delta. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION

Neal’s Yard Dairy reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification a minimum of 4 days before the requested delivery date.

PRIVACY & YOUR INFORMATION

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes. Credit card numbers are not retained after payment has been received.

YOUR FEEDBACK

To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on mailorder@nealsyarddairy.co.uk or write to us at Mail Order, Neal’s Yard Dairy, 108 Druid Street, London, SE1 2HH.

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.